You wish to know the delivery time of the chair that you ordered? Do you need specific information about one of our decorative objects? Find on this page the questions most frequently asked by our customers.

Please do not hesitate to fill in our contact form by clicking here, if you do not find answers to your questions.

FAQ - Kare Design

MY KARE CLICK ACCOUNT

- How do I create my Kare Click account?
- I didn't receive the confirmation email following my registration on Kare Click. What to do?
- How to receive the newsletter?

OUR PRODUCTS

- Is it possible to have a KARE product catalogue?
- Can I order an item that is not listed on the site?
- How do I take care of my furniture?
- What is the warranty period of the products?

MY ORDER

- How do I cancel or change my order?
- Can I change my shipping and/or billing address after I place an order?
- How do I track my order?
- I need an invoice for an order placed. How do I get it?
- I am a professional: how do I place an order?

PAYMENT

- What are the means of payment?
- Can I pay in installments at no charge?
- Is the payment on the site secure?
- How do I use a coupon?
- I placed my order by credit card. Am I being debited right now?

DELIVERY

- What is the delivery zone?
- Is it possible to be delivered outside France and Belgium?
- How much is the delivery charge?
- I placed my order. When do I get my articles?
- Is my furniture delivered assembled?
- If I buy several products, will they be delivered at the same time?
- How's the delivery going?
- What do I have to do when I receive my furniture delivered by courier?
- My order was delivered incomplete. What do I have to do?
- What should I do if the product does not conform on delivery?
- What should I do if I was not present on the day of your delivery?

RETURNS AND AFTER-SALES SERVICES

- What is my withdrawal period?
- The article I received does not suit me. How do I do it?
- I have received a non-compliant or damaged item, what should I do?

MY KARE CLICK ACCOUNT

Questions fréquentes - Mon Compte

- How do I create my Kare Click account?

It's easy to create an account! Go to our homepage kare-click.fr and click on the character, our mascot Fred, at the top right. In the "Create my account" section, fill in an email address and complete the fields. Finish your registration by clicking on the "Register" button and that's it! You will receive an email in your mailbox with your access identifiers?

- I didn't receive the confirmation email following my registration on Kare Click. What to do?

We invite you to check your "Spam" or "Unwanted" folder. It is possible that the mail has been redirected to this category. On the other hand, if you have not received anything, including spam, do not hesitate to contact our customer service via the following contact form: https://www.kare-click.fr/contactez-nous.

- How to receive the newsletter?

You don't want to miss our special offers? Would you like to be kept up to date with news from Kare Click? To register you have 2 possibilities:

1. If you have a customer account, go to the "My personal information" tab and check the "Subscribe to newsletter" box.

2. Otherwise, please go to the bottom of our home page. You will see a "Newsletter" block in which you will have to fill in your e-mail address in a field and click on the "I validate! ».

And the good news is that we are pleased to offer to every new subscriber to our newsletter, a 10€ discount code from 50€ purchase.

OUR PRODUCTS

Nos produits - Questions fréquentes

- Is it possible to have a KARE product catalogue?

Concerned about our environment, we do not offer a paper catalogue. On the other hand, you have the possibility to consult all our catalogues by clicking on the following link: Kare Design Catalogues

- Can I order an item that is not listed on the site?

Have you consulted one of our catalogues and one of our furniture makes you an eye catcher? Oh great misfortune! The product you want is not available on our site! Don't worry, just contact us on 02 22 44 12 12 or fill in our contact form and we will add it just for you :)

- How do I take care of my furniture?

Go to our "Catalogues" page? where you will find a special folder with tips on how to care for your furniture.

- What is the warranty period of the products?

All furniture and decorative objects benefit from a legal guarantee of conformity and a guarantee against hidden defects. If you wish to make a complaint, we invite you to send an e-mail with photos of the product concerned to info@kare-click.fr or to leave a message via our contact form. Our after-sales service will take the necessary steps to process your request as quickly as possible.

MY ORDER

Ma commande - Questions fréquentes

- How do I cancel or change my order?

You can cancel your order at no charge until your order has been shipped. You must send us an e-mail to info@kare-click.fr to acknowledge the cancellation in writing. No cancellations will be taken into account by telephone.

Any cancellation after the order has been dispatched is not admissible. You can then either refuse the goods to the delivery person or accept the delivery and return your order to us by exercising your right of withdrawal. In both cases, you must notify our customer service by e-mail.

When you refuse delivery to the delivery person, a return fee will be deducted from the refund of your order. We will refund the value of the goods and the delivery costs, however a flat rate "cancellation after dispatch" will be deducted from the refund.

When you exercise your right of withdrawal, you return your goods to us in their original packaging within 14 days of receipt of the package. The return is at your expense and must be made by your own carrier.

- Can I change my shipping and/or billing address after I place an order?

Of course! You can change the delivery address at any time as long as your order has not been shipped. You must imperatively leave us a message via our contact form or by email at info@kare-click.fr.

- How do I track my order?

The shipping time for each item is indicated on its product sheet. At each step, an email is sent to you. If you have not received any emails, make sure they are not in your "Spam" or "Unwanted" folder. You can contact us at any time so that we can give you more visibility as to when your order will be shipped.

- I need an invoice for an order placed. How do I get it?

From your account, go to "My Order History and Details" where you will see a list of all your orders. You will see the corresponding invoice in front of the order concerned.

Your invoice is not available? Did you make sure that the payment of your order was accepted? Indeed, an invoice is issued only when the payment of the order is released.

- I am a professional: how do I place an order?

Are you buying an item for your business? Are you architects? We invite you to contact us by e-mail for a quote.

For professionals with a Belgian VAT number, we offer tax-free payment. We then invite you to contact us for the creation of your customer account.

PAYMENT

Paiement - Questions fréquentes

- What are the means of payment?

To pay for your order, you have the possibility to pay by :

1. Credit card (Visa, MasterCard)
2. Transfer
3. Paypal
4. Payment in installments at no charge

- Can I pay in installments at no charge?

You can pay up to 4 times free of charge by credit card for any basket between € 200.00 and € 2,000.00. In order to benefit from payment in installments, select the option "Pay by credit card in installments free of charge" in step 5 of your shopping cart. You must then fill in a file with our bank and a deposit will be debited immediately. The remaining monthly payments will be automatically deducted from your account. It should be noted that any partial return or partial cancellation will not give rise to a refund. We can only issue you a credit note.

- Is the payment on the site secure?

Payment by credit card (Visa, MasterCard) for your order is made directly to our partner bank Crédit Agricole. Providing your credit card number on the bank server at the time of payment of your order is completely secure. Indeed, this manipulation does not involve any risk since the details of your credit card never pass in clear on the Internet: they are encrypted thanks to the SSL (Secure Socket Layer) protocol. Kare Click does not have access to your credit card details, and therefore does not store them on its servers under any circumstances. This is why you are asked for them with each new transaction on our site.

- How to use a VOUCHER VOUCHER?

When you place your order, enter in the field "Do you have a promotion code? ", the code you have. The value of the discount is in Euros including all taxes or in % on the total of your order. Only one coupon per order. Discount coupons cannot be applied to products that have been put away or sold off.

- I placed my order by credit card. Am I being debited right now?

As soon as you validate your order, your bank account is immediately debited.

DELIVERY

Livraison - Questions fréquentes

- What is the delivery zone?

We deliver only in France (except Corsica and DOM-TOM), Monaco and Belgium.

- Is it possible to be delivered outside France and Belgium?

We regret to inform you that we do not ship our goods outside France and Belgium. We invite you to have your order delivered to a forwarding agent who will take care of the export formalities.

- How much is the delivery charge?

For any order under 500,00 €, delivery charges are to be expected.

For small items sent by Chronopost, we offer relay point delivery for €5.00 and home delivery for €8.00.

For bulky items, the shipping costs are indicated in step 3 of your order.

From 500,00 € purchase, Kare Click offers you the shipping costs. For more information on delivery, click here.

- I placed my order. When will I get my articles?

The time of reception of the articles is generally 2 to 3 weeks (except 48h products) as from the date of order for the products. However, it may happen that the item you ordered is on backorder, which will delay its shipment. In this case, we assure you that the Kare Click team is doing its utmost to shorten the delay and ship your order quickly. If there is a delay in the delivery of the ordered article, our team will not fail to inform you either by telephone or by e-mail.

- Is my furniture delivered assembled?

Most of our furniture is delivered assembled. However, some of them need to be mounted. But rest assured, the assembly of our furniture is very simple and does not require specific tools. An assembly manual is provided and tools can also be supplied.

Didn't you get a notice? Please contact us.

- If I buy several products, will they be delivered at the same time?

We will ship your order as soon as all products in the order are available. On the other hand, in certain cases and under certain conditions, we can make the delivery in several shipments.

- How's the delivery going?

Your order is shipped to the delivery address indicated.

If your package is delivered by our private carrier, the latter will contact you by SMS / phone to agree on the day of delivery when the goods will be on the platform closest to you. In order to prepare for the reception of your goods, we remind you that the delivery driver will drop off the parcels at the threshold of your house or building and we advise you to arrange for the assistance of a third person to move large items. Deliveries are made on a daily basis, so no comments indicating your desired delivery time will be taken into account.

If your parcel is delivered by Chronopost to your home or to a relay point, you will receive either an SMS or an e-mail. In case of absence, the parcel is dropped off at a relay point or post office.

Refer to the Delivery to read our delivery terms and conditions.

- What do I have to do when I receive my furniture delivered by courier?

Upon receipt of your order, you MUST check the condition of your furniture in the presence of the delivery man. If you notice an anomaly, you must indicate it on the delivery note, specifying the problem encountered. Don't hesitate to be as precise as possible. For your information, the words "subject to" have no value. You will be contacted by our delivery service as soon as your order has been returned to us.

If you wish, you can send us an email at info@kare-click.fr or call us on 02 22 44 12 12 to let us know.

- My order was delivered incomplete. What do I have to do?

Are you missing an article? :-( We apologize for any inconvenience this may cause you. In this case, you must specify this on the delivery note and send us a message to info@kare-click.fr or via our contact form.

- What should I do if the product does not conform on delivery?

You have received your order but your item is not what you ordered? We ask you to send us photos by email to info@kare-click.fr or to leave us a message via our contact form.

- What should I do if I was not present on the day of your delivery?

In the event of absence during the passage of the driver, you must contact us as soon as possible either on 02 22 44 12 12 or by email at info@kare-click.fr or by our contact form in order to indicate us a new delivery date.

If your order has been delivered by Chronopost, the delivery person will normally have left you a delivery notice indicating where your parcel has been collected. All you have to do is show up at the address indicated with your notice of passage.

RETURNS AND AFTER-SALES SERVICES

Retours / SAV - Questions fréquentes

- What is my withdrawal period?

In accordance with the provisions of Article L 221-18 of the Consumer Code, you have a withdrawal period of 14 days from delivery to return your order for a refund. The cost of returning the item(s) is your responsibility. Any request made outside the time limit will not be received.

- The article I received does not suit me. How do I do it?

You're not convinced by the piece of furniture you bought? We regret that our article did not satisfy you and would like to assure you that we do our utmost to offer you quality designer furniture and decorative objects. We thank you in advance for sending us a message to info@kare-click.fr or to contact us via our contact form or on 02 22 44 12 12.

- I have received a non-compliant or damaged item, what should I do?

Did you receive a non-compliant or damaged item? Our team does its best to ensure that the product you purchased is delivered with the same standards indicated on our site. It is very important to us that your items are carefully packed. However, it can happen during transport that your product has been damaged and we regret the inconvenience caused. We thank you to send us photos of the product(s) concerned within 48 hours of receipt of the package to info@kare-click.fr or via our contact form.


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