Territorial zone :
When you place your order, you will be asked for a delivery address. You can choose to be delivered where you want.
Delivery rates :
When you place your order, the shipping costs will be displayed simultaneously. The delivery rate is indicated for all orders under 500 euros. If your order exceeds 500 euros, the shipping costs are offered.
For small items sent by Chronopost, we offer delivery in a relay point from 5,00 € and home delivery from 8,00 €.
Delivery in Belgium: for small items sent by Chronopost, the delivery costs are between 7.00 € and 13.00 € depending on the weight of the parcel and the delivery method (home delivery or point relay).
These are calculated according to the weight and volume of the article, the choice of carrier and if a particular packaging is necessary for its shipment so that you benefit from the fairest rate. For each order, we use the most competitive service provider and the most adapted to the nature of the transported goods.
Delivery times and service providers used:
The shipping time is indicated on the card of each product. In case of additional delay due to the temporary unavailability of a product, we will inform you before confirming the order.
We have chosen our transport providers for their experience and professionalism: Chronopost for small items, specialized transporters for larger and more fragile products.
Delivery conditions for packages delivered by Chronopost :
Packages are delivered to the address indicated in your order or in a relay point. All our parcels are delivered against signature.
If you are absent at the time of delivery, a delivery notice will be left in your mailbox and your package will be waiting for you in your post office or the nearest relay point. You must then withdraw within the time specified on the notice of passage under penalty of having to pay again the reshipment of the package if it returned to the headquarters of kare-click.fr and we have to send it again. This also applies in case of erroneous delivery address.
You can track the status of your delivery online by clicking on the following link: www.chronopost.fr.
Terms of delivery for packages delivered by private carrier :
Packages are delivered during the day from Monday to Friday inclusive (excluding holidays) to the address indicated in your order during working hours. For Saturday morning deliveries, you must select the express option at step 4 of the shopping cart.
The carrier will call you or contact you by SMS to define with you a delivery day.
Our packages are delivered on non-returnable pallets, which reduces the risk of damage.
We also thank you to make sure before ordering that the products ordered fit in your doorway, in your stairwell or in your elevator if you have one. Do not forget to specify in your order the useful information for the deliveryman: the number of the building, the code(s) in case of secured access, a narrow access road... The deliveryman will leave the parcel in the hall of your building or in front of your house if it is a private house.
In the case of bulky and/or heavy items, it is strongly recommended to provide the assistance of a third person to carry your goods from the threshold of your house or building hall to the interior of your home.
Delivery conditions for packages delivered to the floor by Vir :
This service is limited to dropping off the goods in the room of your choice, without unpacking and de facto without taking back the packaging, with no limit of floors and not subject to the presence of an elevator.
The doors to be crossed must be wide enough to allow the passage of the parcels.
It will never be provided additional means of access to the floor other than the elevator or stairs.
If the parcels do not pass through the doors on the day, the service will still be charged.
The appointment is made directly by SMS or call.
The day before the delivery, you will receive an SMS with a 2-hour window.
The goods are stored for a maximum of 30 days.
ATTENTION: to read before receiving your package
Check your delivery:
As our items are carefully packed, we encounter few problems when receiving packages from our customers. When you receive or pick up a package, it is your responsibility to check the condition, number and conformity of the products delivered. In case of any doubt whatsoever on the condition or content of his package, he must check the condition of the goods received and issue precise reservations, dated and signed or REFUSE THE PACKAGE.
IF THE PRODUCT IS DAMAGED, IF YOU DO NOT WISH TO KEEP THE PRODUCT, REFUSE THE DELIVERY OF THE PRODUCT AND WRITE "DAMAGED PRODUCT" (specify which product it is: TV cabinet, chest of drawers, shoe rack etc.), SPECIFICALLY DECLARE THE DAMAGES ON THE VOUCHER YOU SIGN.
Any complaint concerning a damaged or defective product must be sent by e-mail to email@example.com with photos. It is strongly advised to keep the original packaging of the product in case the product has to be returned to us.
If the package shows visible traces of opening and/or deterioration, you must refuse it and notify the customer service.
Before signing the delivery note, and thus accepting the package, you must check the condition of the package and your product. If an anomaly or damage exists, specify it clearly on the delivery form, by affixing precise, dated and signed reserves.
In case of damage, you must formulate reservations on the delivery form. The mention "subject to unpacking" does not constitute a reservation and has NO LEGAL VALUE. It is then essential that you describe precisely the condition of the packaging and/or your product. (e.g.: Open package, damaged packaging, dented... on the bottom right corner, on the left side... damaged corner, broken glass).
Please note: The verification of the condition of your product is considered done once the delivery note has been signed. If your product is damaged and you do not wish to keep it, you must refuse the package and note a reservation on the delivery slip (package refused because opened or damaged, characterize precisely the damage).
The products being considered accepted by the customer at the time of the delivery, if no reserve is signalled, no recourse can be undertaken by Deco In Design against the carrier. The respect of this procedure allows a fast resolution of the problems of deliveries.
We thank you for your cooperation.